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Shirley: 0121 663 0099 | Knowle: 01564 773200

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Privacy & cookies policy

1. Incorporation of Privacy Policy

1.1 Horton Storey Ltd/Senate Property Services Ltd are committed to ensuring that your privacy is protected and Horton Storey Ltd/Senate Property Services Ltd is compliant with the Data Protection Act 1998 and the General Data Protection Regulations (EU) 2016/679 (GDPR). This privacy policy (‘Privacy Policy’) explains how Horton Storey Ltd/Senate Property Services Ltd uses the information Horton & Senate collects about you and the procedures that Horton & Senate has in place to safeguard your privacy.

1.2 By using Horton & Senate’s website www.hortonsenate.com  (‘Website’), Horton Storey Ltd/Senate Property Services Ltd are able to use the information it collects about you as a legitimate interest as defined in the GDPR. If you do not agree with the terms and conditions set out in this Privacy Policy, please ask us to delete all information held and do not continue to use the Website. Such requests can be made to Justyn Horton, Director, Horton & Senate, shirley@hortonsenate.com

1.3 For the purpose of the Data Protection Act 1998 and GDPR, the data controller is Horton Storey Ltd/Senate Property Services Ltd.

2. The information Horton & Senate collects and how Horton & Senate uses it

2.1 When you visit the Website register with the Website for updates, and/or request brochures offered on the Website you will have provided Horton & Senate with information including your name, postal address, e-mail address, telephone number, brochures obtained and such other relevant information which Horton & Senate deems necessary to provide you with the brochures and provide maintenance and support services. Where necessary, the information collected is transmitted in a secure manner to third parties listed at the end of this page to assist Horton Storey Ltd/Senate Property Services Ltd to provide you with the brochures requested by you and to maintain the support services of Horton Storey Ltd/Senate Property Services Ltd.

2.2 Subject to the terms and conditions of this Privacy Policy, Horton Storey Ltd/Senate Property Services Ltd protects all personal data from being disclosed to any third parties except when required by law. In addition Horton Storey Ltd/Senate Property Services Ltd may use your information to assist in the prevention of unlawful activities e.g. intellectual property infringement or activities which threaten Horton Storey Ltd/Senate Property Services Ltd’s Website or is adverse to your or Horton & Senate’s interest.

2.3 Horton & Senate may also use aggregate information and statistics, (but, which will not contain your personally identifying information) for the purposes of monitoring your usage of the Website in order to help Horton & Senate develop the Website and the services offered by Horton & Senate. Horton & Senate may provide such aggregate information to third parties.

2.4 Horton & Senate may collect information which is based upon your behaviour and navigation on the Website. This information allows Horton & Senate to carry out internal research on the users’ interest, demographics and behaviour so that Horton & Senate can better understand, and in turn provide better information, products and services to you and other customers or members which may be of a Legitimate Interest to them, as defined by GDPR.

2.5 Horton & Senate may also wish to provide you with information the same service or any similar  services or products Horton & Senate thinks may be of interest to you.

2.6 If you do not wish Horton & Senate to send you any information set out in Clauses 2.3 to 2.5 above, please send an e-mail to shirley@hortonsenate.com.

2.7 Subject to the other provisions of this Privacy Policy and such other provisions specified on the Website, Horton & Senate will not provide your information to other companies or organisations without your consent.

3. Use of cookies and other information gathering technologies

3.1 Horton & Senate uses ‘cookies’ and other technologies to collect information on site to assist Horton & Senate in monitoring Horton & Senate’s web page flow, promotional effectiveness as well as to promote trust and safety.

3.2 Certain features on the Website are only available if you enable the cookie. Horton & Senate also uses a cookie to assist it to provide information which is relevant to your interest.

3.3 You are free to decline Horton & Senate’s cookies although that may impair certain features on the Website.

3.4 You can delete any cookies from your computer – refer to your internet browser’s help files.

3.5 Horton & Senate may also track certain information through the use of JavaScript code and third party web site analytics providers.

3.6 More detailed information on why we use cookies, the cookies set by this website and third-party cookies is provided below:

Why we use cookies

Cookies are small text files stored on your computer while you are visiting a website. We use cookies to:

  • Make our websites work as you would expect
  • Offer you the best browsing experience
  • Provide us with anonymous aggregated information about how users interact with our website
  • Remember any preferences and settings you select when you visit our website again

In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.

Complete information about the cookies we may set on your browser appears below.

Third-party services

We use third-party services, Google Analytics and Hotjar, to add value and convenience to your experience of our website. Google Analytics and Hotjar set several cookies on your browser. These cookies are used to collect information about how visitors use the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

Google Analytics

Cookie name Expiry Purpose
_ga 2 years Used to distinguish users.
_ga_ERN4VQVN5J 2 years Used to persist session state.

Hotjar

Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see Hotjar’s website.

4. Protecting your information

4.1 The internet is not a secure medium. However, Horton & Senate has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policies which are of the highest standards are continuously improved.

4.2 Notwithstanding the above, it should be appreciated that no system is entirely fool-proof and you should be careful when you reveal any confidential information to any third party.

5. Disclosure of your information

5.1 If Horton & Senate and/or part of its business is sold or integrated with another business, your details may be disclosed to Horton & Senate’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of Horton & Senate.

5.2 Horton & Senate reserves the right to disclose your data (and you consent to such disclosure) if Horton & Senate is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Horton & Senate’s Terms and Conditions and/or this Privacy Policy, and other agreements; or to protect the rights, property, or safety of Horton & Senate, Horton & Senate’s customers or members. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Updating your details

6.1 If any of the information that you have provided to Horton & Senate changes, for example if you change your e-mail address, name or contact details or if you wish to cancel your membership as a registered user, please contact Horton & Senate by sending an e-mail to shirley@hortonsenate.com.

7. Other Terms

7.1 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this Privacy Policy. However, Horton & Senate has taken the steps outlined above to try to improve the security of your information. By using the Website, you consent to these transfers.

7.2 Horton & Senate supplies links to other websites. If you click on a link, you are not protected by this Privacy Policy and you are advised to read the privacy policy of the other website as they may differ from this Privacy Policy.

7.3 Horton & Senate reserves the right to amend this Privacy Policy from time to time as it deems necessary. In such event, Horton & Senate will post such changes on the Website.

7.4 Horton & Senate welcomes your views about the Website and its privacy policy. If you would like to contact Horton & Senate with any queries or comments please send an e-mail to shirley@hortonsenate.com.

Horton & Senate were very professional, honest and gave us a good valuation for our home. I would recommend Horton & Senate to anyone wishing to sell their home. Genuine people helping you make the right decision for you.

Justyn was amazing from start to finish. We purchased our home through Horton & Senate, Justyn was always available and was always the first person in the chain to have any information on progress. We would highly recommend Horton & Senate for an individual, informative and positive service.

I recently purchased a property through Horton & Senate. Justyn and Emma were very approachable throughout, ensured I was kept up to date with any relevant information. Thank you all at H&S!

Justyn, Emma and Casey were all instrumental in helping us find our first home and they were extremely responsive and supportive all along the way. I am gutted to have not had the opportunity to meet all of the team in person due to COVID but, from our correspondence over the phone, they are really lovely people. Whenever we needed to clarify or chase something, the team was always happy to chase up with the other parties in the chain and help push things along. They also responded to all of our queries consistently within a matter of hours and were also happy to meet our requests when bidding for the property. Working with Horton & Senate was a pleasure from start to finish. Thanks again from Alex & Sophie!

Horton & Senate were the agent we chose for selling our property and we were very pleased with them, from the first visit to the close of business, house sold! Always interested in our needs, and professional in assessment, advice and service. We enjoyed their continued involvement throughout and are pleased to recommend them to all future sellers.

Having recently sold my property through Horton & Senate, I have only the highest praise for Justyn and all the team....ALWAYS kept up to date.....ALWAYS returning any phone messages.....ALWAYS remaining polite and professional, even when I occasionally put them under a little pressure. Highly recommended – 5 star service.

Having recently sold our property through Horton & Senate, I would highly recommend them to anybody looking for an estate agent. Professional and thorough throughout the process, we were always kept up to date at every stage. Excellent service.

Very friendly and professional estate agents. The nicest agents we dealt with in our search for a property.

Horton & Senate are an absolute joy to work with. Their knowledge, experience and expertise from the start set us at ease and made the process from start to finish an awesome experience. I would definitely recommend them!